The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders are welcome. You can request any design in any color & size.
Vacuum regularly. Remove spills immediately, blot with clean cloth. For hard-to-remove stains, professional rug cleaning is recommended. Washer cleaning is possible.
Yes, we do Wholesale please contact us for more details.
For Delivery to Remote Area Postcodes, do get in touch with us before placing order. This small gesture at your end will help us provide our products comfortably in a transparent manner.
Yes, U.S. customers are responsible for paying applicable customs duties and tariffs at the time of delivery.